Effective Date: 21/4/2025

At Darfa Collection, we value your trust and satisfaction. To ensure fairness and avoid misuse, we follow a clear and strict return policy as outlined below:

1. Parcel Opening Policy

• You must record a full unboxing video at the time of delivery — before opening the parcel.
  
  
• The video must clearly show:
  
  
  • The sealed package
    
    
  • The uncut opening process
    
    
  • The product inside
    
    

No return or replacement will be processed without a valid unboxing video.

2. Damaged or Defective Product

If the product received is damaged, defective, or incorrect (and verified via video):

• You will receive a replacement product.
  
  
• Refund will not be issued.
  
  
• Replacement will be sent free of cost after verification.
  
  

3. Refund Option (Only If You Don’t Want Replacement)

If the customer refuses replacement and demands a refund:

• 18% deduction will be applied as processing, handling, and service charges.
  
  
• The remaining amount will be refunded via Easypaisa, JazzCash, or Bank Transfer within 5–7 business days.
  
  

4. Non-Returnable Situations

We do NOT accept returns or issue refunds in the following cases:

• Parcel was opened without recording a video.
  
  
• Video is cut, unclear, or manipulated.
  
  
• The issue is reported after 24 hours of receiving the parcel.
  
  
• The product has been used, worn, or damaged by the customer.
  
  

5. How to Request a Return/Replacement

To initiate your return or replacement:

1. Contact us within 24 hours of delivery.
   
   
2. Share your order number and unboxing video via WhatsApp or Instagram.
   
   
3. Wait for our confirmation before taking any action.
   
   

6. Contact Details

📱 WhatsApp: 0318 4963347

 📧 Email: darfacollection1@gmail.com
📸 Instagram: darfa_collection

Note: By placing an order with Darfa Collection, you agree to this Return & Refund Policy.